All organisations have a need to track the progress of new orders through their systems. Common issues are:
The need to translate an order into internal "products" based on a host of rules, some configured and some "hard
coded"
The need to coordinate provisioning across multiple systems, again based on rules specific to the products and
customer type
The need to handle normal delays in provisioning steps e.g. where there manual steps or external partners are involved
For these reasons and others, sales order processing is complex and prone to errors especially when one element of an
order fails and systems are no longer "synchronised".
CenterView's ActiveCollectors™ can plug directly into your sales system without any interface coding. Using
reference tables and rules configured via the modelling screens, CenterView can replicate the key elements of your
sales order logic. CenterView the automatically checks the expected results against data gathered using
ActiveCollectors™ from CRM, billing, network elements etc. to discover (and optionally fix) problems found.
Check That New Customers Receive Services And Are Billed For Them
