Summary
- 24 by 7 support available
- Support consultants specifically assigned to your account
- Support available on-line or via dedicated telephone number
Support Services
CenterView users have the peace of mind which comes from knowing there is a dedicated support group available 24 x7 if necessary.
Because CenterView is so configurable, and no two customers are exactly the same, we make sure that each customer is assigned to a specific team of support consultants who will take the time to understand the exact environment and product configuration for their customers.
All support requests, whether by telephone, email or entered through our on-line support service, will then be directed to a support consultant allocated to that customer. This ensures that if you ever need to call the support team you will not have to waste time explaining your business and product setup before you can discuss your problems. This dramatically reduces the time it takes to understand and resolve any issues and ensures that the whole experience is as smooth and efficient as possible.